Sookti AI Innovations Private Limited ("Sookti AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.sookti.ai), use our services, or otherwise interact with us.
Please read this policy carefully. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide you with the best possible service:
- Personally Identifiable Information: We collect personally identifiable information that you voluntarily provide when you register for our services, request a demo, fill out a form, or engage with us through other means. This may include your name, email address, phone number, company name, job title, billing information, and any other details you provide voluntarily.
- Non-Personally Identifiable Information: We also collect non-personally identifiable information, which cannot be used to directly identify you. This may include your IP address, browser type, device information, operating system, and website usage data.
- SAP System Data: When you use our SAP code optimization, migration, or modernization services, we may process SAP ABAP code, system configurations, database schemas, and related technical artifacts. This data is processed solely for the purpose of providing our services and is subject to strict confidentiality obligations.
- Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to enhance your experience on our website. Cookies allow us to recognize your browser and remember certain information, such as your login details or preferences. You can modify your browser settings to refuse cookies, but doing so may affect the functionality of our website.
2. How We Use Your Information
Sookti AI uses your information for various purposes, including:
- Providing, maintaining, and improving our SAP services and AI-powered solutions
- Processing transactions and managing client relationships
- Personalizing user experience and delivering relevant content
- Sending updates, newsletters, and promotional materials (with your consent)
- Ensuring security, preventing fraud, and protecting our systems
- Analyzing SAP code for optimization, migration planning, and modernization
- Complying with legal obligations and regulatory requirements
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as cloud hosting, payment processing, and data analytics. These providers are contractually obligated to protect your information and may not use it for any purpose other than to provide services to Sookti AI.
- Business Transfers: In the event of a merger, acquisition, or sale of Sookti AI's assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website regarding any change in ownership or use of your personal information.
- Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena, legal process, or government request, or to protect our legal rights.
- With Your Consent: We may share your personal information with other parties when you provide explicit consent to do so.
4. Security Measures
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, access controls, regular security assessments, and secure development practices. However, no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to meet any legal, accounting, or reporting obligations. Client project data is retained as per the terms of individual service agreements. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal data. To exercise any of these rights, please contact us at privacy@sookti.ai. We will respond to your request within a reasonable timeframe and as required by applicable law.
6.1 Rights for Indian Residents
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable), Indian residents have the following rights:
- The right to access your personal information held by us
- The right to correction of inaccurate or incomplete personal information
- The right to erasure of your personal information in certain circumstances
- The right to withdraw consent where processing is based on consent
- The right to nominate another individual to exercise rights on your behalf
- The right to lodge a grievance with the Data Protection Board of India
6.2 Rights for European Residents (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
- Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your member state.
For GDPR purposes, Sookti AI Innovations Private Limited acts as the data controller. Our legal bases for processing include: performance of a contract, legitimate interests, compliance with legal obligations, and consent where applicable.
6.3 Rights for California Residents (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights:
- Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
- Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information. We do not sell personal information.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise your California privacy rights, please contact us at privacy@sookti.ai or submit a request through our website. We will verify your identity before processing your request.
7. Children's Privacy
Our services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take appropriate steps to delete that information promptly.
8. International Data Transfers
If you are located outside India, your personal information may be transferred to and processed in India or other countries where our service providers operate. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission for transfers from the EEA, or other legally recognized transfer mechanisms. By using our services, you consent to such transfer and processing.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Sookti AI. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.
10. AI and Automated Processing
Our services utilize artificial intelligence and machine learning technologies to analyze SAP code, provide optimization recommendations, and automate certain migration tasks. When using AI-powered features, your data may be processed by AI models. We maintain human oversight over AI-driven decisions that may significantly affect our clients, and you may request human review of any automated decision upon request.
11. Changes to This Privacy Policy
Sookti AI reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this page periodically to stay informed about how we are protecting your information. For material changes, we will notify you by email or through a prominent notice on our website.
12. Grievance Officer (India)
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: Rohan Ranjan
Email: grievance@sookti.ai
Address: Sookti AI Innovations Private Limited, B-710, Sushant Lok 1, Gurgaon, Haryana, India13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@sookti.ai
Website: www.sookti.ai
Address: Sookti AI Innovations Private Limited, B-710, Sushant Lok 1, Gurgaon, Haryana, IndiaBy using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
